Privacy Policy

Effective Date: October 25, 2026

At eBike Empire, your privacy matters to us. This Privacy Policy explains how E-Bike USA LLC, doing business as eBike Empire, collects, uses, shares, and protects your personal information when you visit ebikeempire.com, create an account, place an order, or contact our team in any way.

By using our website, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our website.

1. Who We Are

This website is owned and operated by E-Bike USA LLC, doing business as eBike Empire.

Legal business name: E-Bike USA LLC
Trading name: eBike Empire
Business type: Domestic Limited Liability Company
State of formation: Georgia, United States
Control Number: 24165378
Address: 1803 Abutment Rd, Dalton, GA 30722, USA
Phone: (484) 859-8068
Email: contact@ebikeempire.com

2. Information We Collect

2.1 Information You Provide Directly

When you use our website, you may provide us with the following personal information:

Full name, email address, and password when you create an account
Billing address, shipping address, phone number, and payment details when you place an order
Name, email, phone number, and message content when you contact our support team
Email address when you sign up for our newsletter
Reviews, ratings, or photos you submit about our products

2.2 Information Collected Automatically

When you visit ebikeempire.com, certain information is collected automatically through cookies and similar technologies, including:

IP address, browser type, device type, and operating system
Pages visited, links clicked, and time spent on each page
Referring website or search terms that brought you to our site
General geographic location based on your IP address

2.3 Information from Third Parties

We may receive information about you from third parties including payment processors such as Shopify Payments, PayPal, Affirm, and Klarna, analytics providers such as Google Analytics, and advertising platforms such as Google Ads and Meta Ads when you interact with our advertisements.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and tracking
To communicate with you about your order, account, or support request
To send you marketing emails if you have opted in, which you can unsubscribe from at any time
To improve our website, product listings, and overall customer experience
To detect and prevent fraud or unauthorized activity
To comply with applicable laws and legal obligations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

With shipping carriers such as UPS and FedEx to fulfill and deliver your order
With payment processors to complete your transaction securely
With analytics and advertising platforms to help us understand our audience and improve our marketing
With law enforcement or government authorities when required by law or court order
With a successor company in the event of a merger, acquisition, or sale of our business

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website, remember your preferences, analyze traffic, and deliver relevant advertising.

Types of cookies we use:

Strictly necessary cookies that allow the website to function properly, including your shopping cart and checkout
Preference cookies that remember your settings and recently viewed products
Analytics cookies that collect anonymous data about how visitors use our site
Marketing cookies that help us deliver relevant advertisements on third-party platforms

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including your ability to complete a purchase.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order and transaction records are retained for a minimum of seven years for tax and accounting purposes. Account information is retained for as long as your account remains active. Marketing preferences are retained until you unsubscribe or request deletion.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

The right to access the personal information we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to opt out of marketing communications at any time
The right to data portability in a structured, machine-readable format

California residents have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what information is collected, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information as defined under California law.

To exercise any of these rights, please contact us at contact@ebikeempire.com or by phone at (484) 859-8068. We will respond to your request within 30 days.

8. Do Not Sell My Personal Information

We do not sell your personal information for monetary compensation. If you would like to opt out of the sharing of your information for targeted advertising purposes, please contact us at contact@ebikeempire.com with the subject line "Do Not Sell or Share My Information."

9. Children's Privacy

Our website is not directed to children under the age of 13 and we do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately at contact@ebikeempire.com and we will delete it promptly.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include SSL encryption, access controls, and the use of PCI DSS compliant payment processors. No method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites including manufacturer pages, financing providers, and social media platforms. We are not responsible for the privacy practices or content of those websites