Shipping policy

Shipping Policy

Effective Date: September 20, 2026

Thank you for choosing eBike Empire. This Shipping Policy outlines how we process, ship, and deliver your orders. By placing an order on ebikeempire.com, you agree to the terms described below.

If you have any questions about your shipment, please contact our team at contact@ebikeempire.com or (484) 859-8068.

Order Processing

Once you place an order on ebikeempire.com, you will receive an order confirmation email at the address provided at checkout. This confirmation means we've received your order — not that it has shipped.

Orders are typically processed within 1–3 business days from the date of purchase. Processing includes payment verification, order review, product inspection, and secure packaging. During peak periods, holidays, promotional events, or in the case of large or custom orders, processing may take slightly longer.

Once your order has been packed and handed to the carrier, you'll receive a separate shipping confirmation email with your tracking number and carrier information.

Business days: Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed the next business day.

Shipping Times and Delivery

We ship all orders from our warehouse in Dalton, Georgia. Standard shipping times for in-stock items are 5–8 business days from the date of shipment for destinations within the continental United States.

Estimated total delivery time (processing + shipping) is typically 6–11 business days from the date of order for in-stock items.

Delivery times may vary based on:

  • Your delivery address and distance from our Georgia warehouse
  • Carrier schedules, capacity, and route delays
  • Weather conditions, natural disasters, or other events outside our control
  • Volume during peak seasons, holidays, or promotional sales
  • Customs delays (for orders shipped outside the continental U.S., where available)

While we make every effort to meet estimated delivery windows, these timeframes are estimates and not guarantees. eBike Empire is not responsible for carrier delays once your package has left our warehouse.

Shipping Rates

We are proud to offer free standard shipping on all orders within the continental United States. There are no minimum order requirements to qualify.

Free shipping applies to standard ground service via our preferred carriers. If you require expedited or specialty shipping, please contact us before placing your order for a custom quote.

Additional shipping fees may apply for:

  • Deliveries to Alaska, Hawaii, Puerto Rico, or U.S. territories
  • Deliveries to remote or hard-to-reach locations
  • Oversized or freight shipments requiring special handling
  • Expedited or express shipping upon request

Any additional shipping charges will be clearly disclosed at checkout or communicated to you before your order is finalized.

Shipping Carriers

We work with trusted national carriers, including UPS, FedEx, and freight partners for larger items such as fully assembled ebikes. The specific carrier assigned to your order depends on the product size, weight, and destination.

Once your order ships, you'll receive an email with your tracking number and a link to monitor your shipment in real time. We recommend enabling delivery notifications directly with the carrier for the most up-to-date status.

Shipping Destinations

We currently ship to all 50 U.S. states, with the following notes:

  • Continental United States (Lower 48): Free standard shipping on all orders
  • Alaska and Hawaii: Available upon request; additional shipping fees apply and will be quoted before your order is finalized
  • U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.): Available upon request; additional shipping fees and extended delivery times apply
  • PO Boxes: Small parts and accessories can typically be shipped to PO Boxes. Full ebikes and freight items require a physical street address and cannot be delivered to PO Boxes.
  • APO/FPO addresses: Please contact us before ordering; not all items can be shipped to military addresses
  • International (outside the U.S.): We do not currently ship internationally. Please check back as we expand our service area.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing:

  • Your tracking number
  • The carrier handling your delivery
  • A link to track your package in real time
  • An estimated delivery window

If you haven't received your tracking information within 5 business days of placing your order, please check your spam folder first, then contact us at contact@ebikeempire.com and we'll investigate right away.

You can also log into your account on ebikeempire.com to view your order history and tracking details.

Delivery Requirements

For ebikes and freight-shipped items: Most fully assembled or partially assembled electric bikes ship via freight carrier and require someone to be present at the delivery address to accept the shipment. The carrier will contact you to schedule a delivery appointment.

Please make sure:

  • The shipping address is complete and accurate
  • Someone is available to receive the delivery during the scheduled window
  • The delivery location is accessible for freight or large-box carriers
  • You inspect the package before signing for it (see below)

Signature requirements: Freight deliveries and orders over $500 typically require a signature at the time of delivery. If no one is available, the carrier will leave a delivery attempt notice and reschedule.

Curbside delivery: Standard freight delivery is curbside only. If you require white-glove delivery, in-home delivery, or bike assembly service, please contact us before placing your order to arrange it. Additional fees may apply.

Inspecting Your Delivery

We inspect and package every order carefully before it leaves our warehouse. However, damage can occasionally occur during transit.

When your order arrives, please:

  1. Inspect the outer box or crate for any visible damage before signing for the delivery
  2. If you notice any damage, note it on the delivery receipt before signing (e.g., "box damaged," "crate crushed")
  3. Take clear photos of the packaging before opening
  4. Open the package and inspect the contents within 48 hours of delivery
  5. Take photos of any damage to the product or missing items

If damage is discovered: Contact us within 48 hours of delivery at contact@ebikeempire.com with your order number, photos, and a description of the issue. We'll work quickly to arrange a replacement, repair, or refund at no cost to you.

Do not attempt to ride or use a visibly damaged ebike, as this may create safety risks and void your warranty.

Missed Deliveries, Refused Shipments, and Returned Packages

If a delivery is:

  • Missed after multiple carrier attempts and returned to us,
  • Refused at the door,
  • Undeliverable due to an incorrect or incomplete address, or
  • Abandoned by the carrier after failed contact attempts,

the shipment will be returned to our warehouse. In these cases, the order will be treated as a return, and any refund issued will be reduced by:

  • Original outbound shipping costs incurred by us
  • Return shipping costs charged by the carrier
  • Any applicable restocking fee (see our Return and Refund Policy)

To avoid this, please double-check your shipping address at checkout and monitor tracking notifications closely.

Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at contact@ebikeempire.com or (484) 859-8068.

We can update the address only if the order has not yet shipped. Once an order is in transit, address changes must be requested directly through the carrier and may incur additional fees or delays. We cannot guarantee successful rerouting of a shipment once it has left our warehouse.

Lost or Stolen Packages

Once a package is marked "Delivered" by the carrier, responsibility for the item transfers to the recipient. If your tracking shows delivered but you have not received your package, please:

  1. Check with neighbors, building managers, or household members
  2. Look around your porch, garage, mailbox, or common delivery areas
  3. Contact the carrier directly to file a delivery inquiry — most packages marked "delivered" but missing are located within 24–48 hours
  4. If the package is still missing after 48 hours, contact us at contact@ebikeempire.com

We will work with the carrier to investigate. In cases of confirmed lost or stolen shipments, we may file a claim and issue a replacement or refund at our discretion, subject to carrier claim outcomes.

We recommend selecting a secure delivery address, adding delivery instructions at checkout, or using a signature-required delivery service for high-value orders.

Shipping Insurance

All eBike Empire shipments include basic carrier coverage for loss or damage in transit. For high-value items, additional insurance coverage may be included automatically or offered as an optional add-on at checkout.

If you'd like to add extra shipping insurance to your order, please contact us before placing the order and we'll be happy to arrange it.

Sales Tax and Duties

Sales tax will be calculated and applied at checkout for orders shipped to states where E-Bike USA LLC is required to collect tax, in accordance with applicable state and local laws.

For orders shipped outside the continental U.S. (where available), the recipient may be responsible for any applicable customs duties, taxes, or import fees imposed by the destination jurisdiction. These charges are not included in the order total and are paid separately to the carrier or customs authority.

Assembly and Setup

Most electric bikes ship in a partially assembled state to protect them during transit. Basic assembly is typically required upon arrival, including:

  • Installing the front wheel
  • Attaching the handlebars
  • Installing the pedals, seat, and any accessories
  • Inflating tires and checking brake and gear alignment
  • Charging the battery before first use

Assembly instructions and manufacturer manuals are included with every ebike. Most riders can complete assembly in 30–60 minutes with basic tools. If you'd prefer professional assembly, we recommend visiting a local bike shop or contacting us for a recommendation.

We are not responsible for damage caused by improper assembly or failure to follow manufacturer instructions.

Backorders and Pre-Orders

Occasionally, an item on our Site may be available for pre-order or listed as backordered. In these cases:

  • The estimated ship date will be clearly disclosed on the product page and in your order confirmation
  • Your payment method will be charged at the time you place the order to reserve your unit
  • Estimated shipping dates are approximate and subject to change based on manufacturer availability
  • We will notify you of any significant changes to your expected ship date
  • You may cancel a pre-order or backorder at any time before it ships for a full refund

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. The policy in effect on the date of your purchase applies to your order.

Contact Us

For any questions about shipping, delivery, tracking, or your order status, our team is here to help:

eBike Empire
A brand of E-Bike USA LLC

📞 (484) 859-8068
📧 contact@ebikeempire.com
📍 1803 Abutment Rd, Dalton, GA 30722, USA

Customer Support Hours (Eastern Time):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

E-Bike USA LLC · Georgia LLC · Control No. 24165378 · Registered in the State of Georgia