Shipping Policy – eBike Empire

Shipping Policy

Effective Date: October 25, 2026

At eBike Empire, we believe getting your new electric bike should be as exciting as riding it. We ship every order with care, speed, and full transparency so you always know exactly where your bike is and when it will arrive. Please read this policy carefully before placing your order.

If you have any questions about shipping, delivery, or your order status, our team is ready to help at contact@ebikeempire.com or (484) 859-8068.

1. Free Shipping on Every Order

We offer complimentary shipping on every order to every destination in the United States. There are no minimum order requirements, no hidden fees, and no shipping charges at checkout. What you see is what you pay.

Free shipping applies to all electric bikes, batteries, accessories, parts, and conversion kits sold on ebikeempire.com and covers all 50 US states including Alaska and Hawaii.

2. Order Processing

Once you place your order on ebikeempire.com, you will receive an order confirmation email at the address you provided at checkout. This confirmation means we have received your order and payment. It does not yet mean your order has shipped.

All orders are processed within 1 to 3 business days from the date of purchase. Processing includes payment verification, order review, product inspection, and secure packaging preparation. During promotional events, holiday periods, or high-volume sales, processing may take an additional day or two.

Once your order has been prepared and handed to the carrier, you will receive a separate shipping confirmation email containing your tracking number, the name of the carrier handling your delivery, and a direct link to track your shipment in real time.

Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or federal holidays are processed on the next available business day.

3. Delivery Timeframes

All in-stock electric bikes and products ship within 5 to 8 business days from the date of shipment. Combined with our processing time of 1 to 3 business days, most customers receive their orders within 6 to 11 business days from the date of purchase.

We ship from our warehouse in Dalton, Georgia. Delivery times may vary based on your distance from our warehouse, carrier schedules, weather conditions, holiday volume, or other factors outside our control. While we do everything possible to meet these timeframes, estimated delivery windows are not guaranteed.

eBike Empire is not responsible for carrier delays once your order has left our warehouse. If your shipment is significantly delayed, please contact us and we will work with the carrier to investigate and resolve the issue as quickly as possible.

4. Shipping Destinations

We ship to every state in the United States, including Alaska and Hawaii. We are proud to offer nationwide delivery so that every rider across the country can access the electric bikes and products they need, regardless of where they live.

For deliveries to US territories including Puerto Rico, Guam, and the US Virgin Islands, APO and FPO military addresses, or remote locations, please contact us before placing your order at contact@ebikeempire.com or (484) 859-8068 so we can confirm carrier availability and any applicable delivery considerations for your specific address.

We do not currently ship outside of the United States. International shipping is not available at this time.

5. Order Tracking

As soon as your order leaves our warehouse, you will receive a shipping confirmation email with your tracking number and a direct link to monitor your shipment in real time. We recommend enabling delivery notifications through the carrier's website or app for the most up-to-date status updates.

You can also log into your account on ebikeempire.com at any time to view your order history and current shipment status.

If you have not received your tracking information within 5 business days of placing your order, please first check your spam or junk mail folder. If it is not there, contact us at contact@ebikeempire.com and we will look into it right away.

6. Shipping Carriers

We work with trusted national carriers including UPS and FedEx for standard parcel shipments, and reputable freight partners for larger items such as fully assembled electric bikes. The specific carrier assigned to your order is determined by the size, weight, and destination of your shipment.

For freight shipments of electric bikes, the carrier will contact you directly using the phone number or email you provided at checkout to schedule a delivery appointment. Please ensure your contact information is accurate and that someone is available to receive the delivery during the scheduled window.

7. Delivery Requirements

For electric bikes and other large items shipped via freight carrier, please note the following before your order arrives.

Someone must be present at the delivery address to accept and sign for the shipment. Freight deliveries are curbside only, meaning the carrier will bring the package to the curb or driveway but will not carry it inside your home or up flights of stairs. If you require white-glove delivery, in-home delivery, or professional assembly, please contact us before placing your order to discuss available options.

Please make sure your delivery address is a physical street address. Electric bikes and freight items cannot be delivered to PO Boxes without prior arrangement. Please verify that your delivery location is accessible for large freight vehicles before placing your order.

8. Inspecting Your Delivery

We carefully inspect and package every order before it leaves our warehouse. However, damage can occasionally occur during transit. We strongly recommend inspecting your delivery before accepting it and before signing any delivery receipt.

When your order arrives, please check the outer box or crate for any visible damage, dents, punctures, or signs of mishandling before signing for the delivery. If you notice any damage to the packaging, note it clearly on the delivery receipt before you sign. Take clear photos of the outer packaging before opening it. After opening the package, inspect the contents within 48 hours of delivery.

If you find any damage to the product itself or notice that any items are missing, take clear photos and contact us immediately at contact@ebikeempire.com with your order number, a description of the issue, and your photos. We will work quickly to arrange a replacement, repair, or full refund at no cost to you. Please do not attempt to ride or operate a visibly damaged electric bike, as doing so may create safety risks and may affect your warranty coverage.

9. Missed Deliveries and Failed Delivery Attempts

If a delivery attempt is made and no one is available to receive the shipment, the carrier will typically leave a delivery attempt notice and schedule a second attempt. Most carriers make up to three delivery attempts before returning the shipment to our warehouse.

If you know you will not be available during a scheduled delivery window, please contact the carrier directly using the information on your tracking notification to reschedule at a time that works for you.

10. Refused, Returned, or Undeliverable Shipments

If a shipment is refused at the time of delivery, returned to us as undeliverable, or cannot be delivered due to an incorrect or incomplete shipping address provided at checkout, the order will be treated as a return. In these cases, any refund issued will be reduced by the outbound shipping costs we incurred and any return shipping costs charged to us by the carrier.

To avoid this, please double-check that your shipping address is complete, accurate, and includes all necessary details such as apartment or suite numbers before completing your order.

11. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at contact@ebikeempire.com or (484) 859-8068. We can update your address only if your order has not yet been handed to the carrier.

Once your order is in transit, address changes must be requested directly through the carrier and may result in delays or additional fees. We cannot guarantee that a reroute will be successful once the shipment has left our warehouse, and we are not responsible for delivery failure resulting from an incorrect address provided at the time of purchase.

12. Lost or Stolen Packages

Once a carrier marks a shipment as delivered, responsibility for the package transfers to the recipient. If your tracking information shows that your order was delivered but you have not received it, please take the following steps before contacting us.

Check around your property including your porch, garage, side entrance, mailbox area, and any common delivery areas in your building. Check with neighbors and building management in case the package was left with them. Wait 24 to 48 hours as carriers occasionally mark a shipment as delivered slightly before it physically arrives.

If your package is still missing after 48 hours, contact us at contact@ebikeempire.com with your order number and we will open an investigation with the carrier. In confirmed cases of a lost shipment, we will work with the carrier to file a claim and arrange a replacement or refund at our discretion, subject to the outcome of the carrier investigation.

13. Pre-Orders and Backorders

Occasionally, a product on our website may be available for pre-order or listed as temporarily out of stock. In these cases, the estimated ship date will be clearly disclosed on the product page and in your order confirmation email.

For pre-orders and backorders, your payment method will be charged at the time you place the order to reserve your unit. Estimated ship dates are approximate and subject to change based on manufacturer and supplier availability. We will notify you promptly of any significant changes to your expected ship date. You may cancel a pre-order or backorder at any time before it ships for a full refund with no fees or penalties.

14. Assembly Upon Arrival

Most electric bikes ship in a partially assembled state to ensure they are protected during transit. Basic assembly is required upon arrival and typically includes installing the front wheel, attaching the handlebars, installing the pedals, adjusting the seat, inflating the tires, and checking the brakes and gears before your first ride.

Assembly instructions and a manufacturer manual are included with every electric bike. Most riders complete assembly in 30 to 60 minutes using basic household tools. If you prefer professional assembly, we recommend visiting a local bike shop. We are not responsible for damage caused by improper assembly or failure to follow the manufacturer's instructions.

15. Sales Tax

Sales tax will be calculated and applied to your order at checkout for shipments to states where E-Bike USA LLC is legally required to collect tax, in accordance with applicable state and local laws. The applicable tax amount will be displayed clearly before you complete your purchase.

16. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. The version of this policy in effect on the date of your purchase governs your order. We encourage you to review this policy periodically for any updates.